Terra Hotel, Bansko ~ Reviews, Room Choices & Prices 2025

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Key details

About the Resort

Betolovoto Area, Bansko, Bg, Bansko, Bulgaria, 2760

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Apartment Lux Maisonette Two-Bedroom

Max:

2 persons

110 m²

Bed options:

2 Single beds

Shower

Heating

room details

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Deluxe Double Room

Max:

2 persons

25 m²

Bed options:

2 Single beds

Shower

Heating

room details

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Family Suite One Level

Max:

4 persons

80 m²

Bed options:

2 Single beds

Heating

Bathtub

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Getting around

Explore available ways to reach your dream destination

City Centre

Bansko 6.3 km

Airports

Sofia (SOF) 155.0 km

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Intimate Dining Experience

“The dining area was relaxed and intimate. We enjoyed sharing large, delicious portions with the kids fitting comfortably at their own table each evening. The quality of food, coupled with reasonable prices, exceeded our expectations!” view full review

Amazing Spa Facilities

“After long days of skiing, I loved retreating to the lovely pool and spa area. It was a delight to unwind in the sauna and steam room; the spa treatments offered were soothing and reasonably priced.” view full review

Family-Friendly Fun

“The hotel provided a variety of entertainment options for the kids, including a games room with billiard tables and ping pong. It was great to see children playing nearby while we relaxed, ensuring we all had a good time.” view full review

Spacious and Comfortable Rooms

“Our room was spacious, clean, and offered amazing views of the snow-capped mountains. The accommodations exceeded my expectations, providing a comfortable retreat after our adventures.” view full review

General

No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
No pets allowed
24-hour security
Luggage storage
Locker room
Ski storage
Lift
ATM/Cash machine
Smoke detectors
Fire extinguishers

Sports & Fitness

Fitness centre
Ski school
Hiking
Horseback riding
Cycling
Golf course
Billiard tables
Table tennis
Fishing

Guest Parking

Electric kettle

Services

Airport shuttle
Room service
Housekeeping
Car hire
Ski equipment hire
Laundry
Tours/Ticket assistance
Happy hour

Dining

Restaurant
Snack bar
Picnic area/ Tables
Packed lunches

Business

Meeting/ Banquet facilities
Fax/Photocopying

Children

Cots
Babysitting/Child services
Children's buffet
Children's play area
Game room

Spa & Leisure

Indoor swimming pool
Beach umbrellas
Sun loungers
Sun terrace
Garden area
Spa & wellness centre
Solarium
Sauna
Turkish bath
Steam room
Jacuzzi
Back massage
Head massage
Full body massage

Room features

Heating
Sitting area
Terrace
Garden furniture
Ironing facilities

Bathroom

Free toiletries

Self-catering

Electric kettle

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Carpeted floor

Location

Betolovoto Area, Bansko, Bg, Bansko, Bulgaria, 2760

Map view

Betolovoto Area, Bansko, Bg, Bansko, Bulgaria, 2760

City landmarks

Неофит Рилски 6

Pirin Golf and Country Club

2.9 km

St. Catherine

3.7 km

Belizmata Dam

4.8 km

Public Building

Bansko Municipality

6.2 km

Church

Holy Trinity Church

6.5 km

Pirin Street

6.4 km

Chapel of the Holy Virgin

6.7 km

Museum

Velyanova house

6.6 km

Nearby

Неофит Рилски 6

Pirin Golf and Country Club

880 m

Restaurants

Queen's Pub

1.4 km

Betolovoto district

Reviews and Ratings

Feedback from previous guests about their experience

80%

liked the resort and would come back again

Spacious accommodations

Enjoyable spa facilities

Poor service

Dining quality

8.0/10

Great

Rooms

7.4

Location

7.6

Service

5.2

Dining

6.0

Norman

United States, January 2025

5.8/10

We had a decent stay at the TERRA Complex, with spacious accommodations and enjoyable spa facilities. The dining experience left something to be desired, especially during peak times, and the shuttle service needs improvement. Overall, it’s a family-friendly resort, but some areas could use a bit of upgrading.

Rooms

7.0

The rooms were spacious but lacked adequate lighting and were not as bright as pictured. There was a nice view of the mountains, but it was located in another building away from the main activities.

Service

5.0

The service was lacking, particularly with the shuttle that wasn't offered as promised and overall impolite behavior from staff. Room service was also absent.

Location

8.0

The location is nice and quiet, away from the hustle of Bansko, overlooking beautiful landscapes but a bit far from conveniences.

Dining

5.0

Dining options were not up to par, with limited variety and underwhelming quality. Breakfast, in particular, needed a serious upgrade.

Facilities

6.0

The spa facilities were enjoyable, but it was often crowded and not as relaxing as expected.

Spacious accommodations

Poor service

Jeremiah

United States, December 2024

6.0/10

I had mixed feelings about my stay at this hotel. The rooms were generally clean and had a decent mountain view, but the mattress was uncomfortable, making it hard to get a good night's sleep. The service was inconsistent; while some staff were welcoming, others seemed indifferent. The dining experience was average, and I expected more variety for the price. Overall, it provided a fair experience, but I believe they could improve in several areas.

Rooms

6.0

The rooms were clean and had a nice view, but the mattress was uncomfortable, which was disappointing.

Service

5.0

The service was hit or miss, with some staff being very nice while others weren't as friendly.

Location

7.0

The hotel is nicely situated for a quiet getaway, but it feels a bit isolated from local attractions.

Dining

6.0

The dining was decent but lacked variety and flair, especially considering the price.

Facilities

5.0

The facilities were okay, but there's room for improvement, particularly in the spa area.

Lauren

United States, November 2024

7.2/10

My family and I had a lovely weekend at the hotel, enjoying spacious accommodations that comfortably housed us all. The wellness center was a highlight with skilled masseuses, but the spa facilities left something to be desired, especially the cold indoor pool. While the staff was kind and accommodating, I was disappointed to discover the parking fees that were unexpected. Overall, it's a nice place for a family getaway, yet some aspects could definitely be improved.

Rooms

8.0

Our duplex suite was spacious and could easily fit more than our family of five. It was clean and well-equipped, but lacking in some modern comforts like a proper mattress.

Service

8.0

The staff offered helpful and kind service, which made us feel welcome throughout our stay.

Location

7.0

The hotel is somewhat secluded, surrounded by fields, which offers tranquility but is a bit far from the nearest town.

Dining

7.0

The dining options were decent, with a variety of meals, but the quality could be enhanced for the price we paid.

Facilities

6.0

While there were good amenities, the spa facilities, particularly the pool and sauna temperatures, were disappointing.

Matthew

United States, October 2024

7.8/10

My family and I had a wonderful time at the Terra Complex during the February half term. The spacious rooms provided a lot of comfort, and the dining options were generally good, especially for families. However, the busy pool area and the unexpected number of children made it hard to unwind at times. Overall, it's a great place for a ski holiday with a family-friendly atmosphere, but some aspects could use improvement.

Rooms

9.0

The rooms were spacious and clean, providing a comfortable stay for my family, all while overlooking the beautiful surroundings.

Service

7.0

The service was generally good, with quick responses and helpful staff for bookings, but a few hiccups during check-in impacted the experience.

Location

8.0

The location was peaceful, surrounded by nature, and great for relaxation after a busy day, although it felt a bit remote from other attractions.

Dining

7.0

Dining was impressive, with a good variety of food that the kids enjoyed, though breakfast could have offered more options.

Facilities

8.0

The facilities were enjoyable, with a nice pool and spa area that were perfect for relaxing after skiing, despite being quite busy.

James

United States, October 2024

6.2/10

I had mixed feelings about my stay at the hotel. While the spaciousness of the rooms and the beautiful surroundings were definite highlights, the service from the staff was disappointing and made things frustrating at times. The location is peaceful, ideal for a relaxing getaway, but the dining options didn't quite meet my expectations. Overall, it felt like it had great potential but missed the mark in key areas.

Rooms

7.0

The rooms were spacious and offered nice views, but the mattress could use an upgrade for better comfort.

Service

5.0

The reception staff was not very helpful and seemed overwhelmed, which led to some frustrating experiences during my stay.

Location

8.0

The hotel is in a quiet area, perfect for those looking to escape the hustle and bustle, though it’s a bit far from attractions.

Dining

5.0

The dining could definitely be improved, as there wasn't enough variety and the service was a bit lacking.